Plain and simple. This applies to Octopus Education subscriptions.
If you ask within 7 days of your first payment, we will refund it in full. No reason needed. If you used a promo code (for example a discounted first month), the refund is the amount you actually paid.
After that we do not give partial-period refunds. If you cancel (see the terms: online through the Stripe customer portal), your access continues to the end of the period you already paid for, and you will not be charged again.
Subscriptions renew automatically. Cancel before the renewal date to avoid the next charge. Renewal payments are not refundable under this policy, except where the law requires it. If you were charged by mistake, contact us and we will look into it.
Email [[TODO OWNER: contact email]] from the address you paid with. Refunds go back to the original payment method through Stripe and can take several days to appear.
This policy does not limit any consumer rights you have by law. [[TODO OWNER: any statutory cancellation/refund rights for your jurisdiction, if required]]